Team Leader Role in Reservation

Full Time


Emaar Properties is a real estate development company located in the United Arab Emirates (UAE). It is a public joint-stock company and is listed on the Dubai Financial Market as DFM: EMAAR. The company operates internationally providing property development and management services. With six business segments and 60 active companies, Emaar has a collective presence in 36 markets across the Middle East, North Africa, Pan-Asia, Europe and North America.
  • At least 2 years  experience working in Rooms Reservations preferably with call center experience
  • Certificate in Telephone Skills and Customer Service will be an advantage
  • Minimum qualification required / College degree in Hotel Management or a related field is preferred.
  • Operational Performance – Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
  • Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets.
  • Quality Performance – Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI’s such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.
Emaar Properties