CUSTOMER SERVICE

Hospitality Supervisor

Full Time

Al Tayer

WE EMBRACE DIVERSITY A desire to lead when others follow. A passion to make a positive impact in all we do. A dream to create the ultimate customer experience. After 40 years, these beliefs still hold true in the working ethos of Al Tayer Group.

Job Purpose
• To assist in managing the smooth and efficient operations of the restaurant/outlet to ensure maximum customer service and profitability

Functional Roles and Responsibilities
• Monitor stock levels to ensure optimum stock handling within the restaurant/ outlet.
• Ensure restaurant/ outlet procedures are followed to reduce wastage of food and non- food items.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience.
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest’s satisfaction.
• Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times.
• Possess complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.
• Carry out additional tasks as instructed by management

Education/Certification and Continued Education
• Certification in Food and Beverage/ Catering would be an advantage

Years of Experience
• 2-3 years of relevant experience in the catering industry