Front Office Manager

Full Time

Ghaya Grand Hotel

5-STAR LUXURY HOTEL NEAR DUBAI EXPO 2020 When you are ready to travel again, Ghaya Grand Hotel will be ready to welcome you. Ghaya Grand Hotel & Hotel Apartments is a modern, five-star luxury hotel near Dubai Expo 2020 that is passionate about CREATING MOMENTS, recognizing that small gestures make a big difference to our guests and our team.

Job Description


Directly supervises all front office personnel and ensures proper completion of all Front office duties. Directs and coordinates the activities of the front desk, Reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Duties & Responsibilities:

  • Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  • Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
  • Promote Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with marketing team
  • Maintain inter-departmental relationships to ensure seamless guest service
  • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
  • Work with the Human Resource Manager to ensure the departmental performance of staff is productive.
  • Plan for future staffing needs and recruit in line with company guidelines
  • Coach, counsel, discipline staff and provide constructive feedback to staff
  • Work with the Finance and Business Manager in the preparation and management of the department’s budget

Personal Skills:

  • Excellent communication skills in English, & knowladge of the other language.
  • Strong working knowledge of budgets, forecasting, profit and loss statements
  • Solid interpersonal skills; able to ascertain and effectively address guest/employee need

Experience :

  • Minimum 5 years’ relevant experience with at least 3 year at a management level.

Shortlisted candidates will be contacted. Please apply online with your CV urgently.