Customer Service Agent

Full Time


Axios was formed by a group of health experts who shared the vision of an organization that could work effectively with patients, and private and public sector stakeholders to improve access to healthcare in developing countries and emerging markets. In 1997, following the pioneering efforts of its founders in launching one of the first antiretroviral (ARV) access programs as part of the UNAIDS Drug Access Initiative – which proved that ARTs could be delivered safely and effectively in low-income settings and paved the way for subsequent price reductions – Axios International was created, followed by the Axios Foundation in 2000. Today, Axios continues to break new ground in the design and implementation of market access solutions across Africa, Asia, Latin America, Middle East and Europe.

Position Purpose 

The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform

The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties

Duties and Responsibilities

  • Liaise with pharmacies and patients.
  • Co-payment reimburse solution administration.
  • Work closely with the Program Manager to secure patient file approval.
  • Ensure that current patients receive their medications quickly and efficiently
  • Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
  • Maintain and update electronic Program files, including patient and quality assurance data.
  • Conduct administrative duties for the office.
  • Manage the inbound and outbound calls and responding to patient inquiries and concerns
  • Providing patient with the organization and program related information


  • Work closely with management team in the region.
  • Reporting to the Program Manager in region
  • Work with the related divisions of Axios
  • Maintain ongoing and frequent communication with Axios staff including Axios global staff.


  • Application of job Knowledge
  • Concern for Order and Quality
  • Adaptability and flexibility
  • Dependability
  • Teamwork

Educational Background and Experience

  • Any Degree in customer service management
  • 0 to 2 years working experience in an administrative roleis ideal
  • Good command of both spoken and written English and Arabic
  • Experience in data entry, monitoring and management

Job Circumstances

  • The position is based in Dubai
  • Working hours are divided into shifts