ADMINISTRATION / CUSTOMER SERVICE

After Sales Coordinator

Full Time

Juma Al Majid

Our journey began in the year 1950 when H.E Juma Al Majid established the Juma Al Majid Holding Group. The Juma Al Majid Holding Group is more than just a business enterprise. Founded with a purpose, our unique heritage shapes the way we do our day-to-day activities.

Job Description

Service repairs responsibilities

  •  Responsible to compile the service repairs tenders, make it signed by the After Sales manager , send it to the customer, monitor and react to customer’s answers, and create the order.

Service Contract & repairs invoicing and billing

  • Accountable to process all contracts and chargeable service repairs jobs.
  • Accountable to apply the invoicing rules so that the invoice content reflects the contractual agreement.
  • Accountable to retrieve and include the attachments as required by the contract (signed visit sheet, customer purchase order…)
  • Accountable to print and send the invoices and attachments
  • Maintenance contract invoicing
  • Accountable to bill the contracts according to the contract billing schedules.
  • Responsible of stopping and releasing invoices in case of specific salesperson instructions.
  • Accountable to cancel invoices or create credit notes in case of contract modifications or cancellations
  • Accountable to cancel invoices, create credit notes and send them to customers according to instructions from Sales Person or Maintenance engineer

Maintenance administration

  • Execute all the office work and correspondence with the Customer for the maintenance   department.
  • Prepare & follow up the Maintenance agreement prior to the expiry date.
  • Posting the signed Maintenance agreement to the Oracle System.
  • Prepare & Issue Maintenance invoices as per the contract.
  • Follow up outstanding payments to the clients.
  • Coordinate with the site Engineers, trouble shooting and service staff to meet their requirements.
  • Transfer the complaints received during working hours.
  • Prepare the material requisitions to issue the spare parts for maintenance jobs.
  • Close the issued service request in the Oracle System.
  • Preparation of Petty cash reimbursement in maintenance section.
  • Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary

Requirements

  • 1-3 Years Diploma
  • 6-8 Years of experience as after sales coordinator in Elevator Division.
  • Knowledge in computer skills, Good communication skills to interact with the customer.